Posts Tagged ‘Knowledge’
There are a number of ambitious and aspiring entrepreneurs amongst us who just need a chance to set up their own organizations. The most important requirement for venturing out on your own is the right temperament and the ability to take risks. A person who starts off a business with trepidation and a pessimistic outlook of seeing it fail is bound to make a hash of it. If you have the right temperament then learning a few sound business management techniques will ensure that your venture has a very high chance of success.
If having the right temperament is the first requirement for starting a business then having knowledge of business management techniques comes a close second. Getting into the deep end without empowering yourself can have extremely disastrous results and should be avoided at all costs. Learning business management techniques does not necessarily entail that you need to be a Harvard business school pass out, a number of small business management online courses do a very thorough job of helping you increase your business management techniques knowledge base.
Once you have learnt the important tips and strategies involving the management of your business, these small business management online sites can further help you in the day to day management and smooth functioning of your business. A small business management online site employs several dedicated business professionals who can help you in planning and setting up of your business. These professionals are also available online for any help that you might require in your business.
Apart from helping you out with basic and advanced business management techniques the small business management online sites have several tools and trusted resources that can help you in managing your business better. Payroll of employees, selection of employees, inventory of the business these are all challenging tasks that need to be performed adroitly for a business to prosper. Small business management online sites have several tried and trusted tools and resources that you can use and ensure that there are no major goof ups in the performance of these integral tasks required to run a business.
Business management techniques are not about how well you scored in your school exams; these are hands on tips and ideas for handling people better and ensuring that you plan properly for any contingencies that might arise. There is no required education level for a person to venture out on his own, everybody including school dropouts, farmers, young graduates or even older veterans can start their own business and make a roaring success of it provided they are equipped with the right temperament and business management techniques.
Seeking the help of small business management online sites is highly advisable, especially if you are a novice in the field o business management. Taking help from these professionals will cut down on the number of startup mistakes you make and also help in better planning and resource for you business. So, go ahead and put those vague entrepreneurial plans in action for a successful future.
Every small business owner knows that it is essential to keep updates of his or her business. This is a good and reliable way to follow the progress of how your business is doing. Any business information needs to be stored in a convenient yet secure location. In the past, small business owners used books to store their ideas, plans, sales etc. These books contained very sensitive material since they were the very essence of the business.
There were receipt books that recorded the sales. It was a tedious process but usually it was manageable. Nowadays many business owners have replaced the use of pen and paper with computers and effective computer programs that make it easy to store material.
It is interesting to note that however much we advance you cannot do away with the power of books. There are many small business books available on the shelves and also on sale online. These books educate the new small business owner and help the existing one polish his or her act. The business world keeps changing and it is important to be aware of this.
Reading a book on how to start, operate or even manage a small business can give you ideas that previously had not crossed your mind. Since they are written and researched by experts in the business they will give you other option on business. They make you think like a businessperson and you get tips on how to be successful. They also teach you how to save and invest in other ventures. Small business books contain a world of knowledge and every small business owner should make a point of taking a break once in a while and indulge in them.
Who says service is serious? Customer service can be silly too. Take this fun quiz to test your customer service knowledge. You may be a service ace if you both pick the correct answer to each of these ten questions, and understand why these answers are correct.
1. A complaining customer is:
A. Always right
B. Almost right
C. Often lying
D. Always the customer
2. Customers who complain:
A. Had unhappy childhoods
B. Are genetically predisposed to be sourpusses
C. Have trouble in their primary relationships
D. Are doing you a service in identifying what isn’t working in your business or organization
3. The best reward for your customer service representatives is:
A. Earplugs and punching bags
B. Valium or other mind-numbing drugs
C. Recognition and appreciation on your part
D. Anger management seminars
4. CRM stands for:
A. Customers Rarely Matter
B. Can’t Remember Much
C. Communicating Random Meaning
D. Customers Rudimentarily Managed
E. Customer Relationship Management
5. Customers who complain want . . .
A. Something for nothing
B. To be heard and have their experience validated
C. To vent for the sport of it
D. To be made majority shareholders in the company
6. Customer Service departments:
A. Are the afterthought that cleans up messes other departments cause
B. Build customer loyalty
C. Are leaders in understanding customer behavior patterns and market research
7. For a company to be considered service-oriented:
A. It must mention customer service in its mission statement
B. At least 18.3% of its employees must work in the customer service department
C. Its managers must at one time have been CSRs
D. Customer service must be addressed by all departments
8. A Call Center is defined as:
A. The midpoint in duration of a telephone call
B. A revenue sink hole
C. A place where middle-of-the-road calls coexist with liberal and arch-conservative calls
D. A location where complaints and problems are converted into successful saves for your customers and your company
9. Customer Care is:
A. A managed care medical program for customers
B. A nifty alliterative phrase that looks good in company brochures
C. A new program where customers care for themselves
D. A philosophy wherein the customer is wrapped in service even before a problem arises
10. Customer Service Culture is
A. A new form of yogurt where the lid removes itself for you
B. Behavior being analyzed in a Petrie dish for contagions
C. A mythical civilization in which everyone smiles and welcomes you when they meet
D. An environment where customer service permeates the thinking of the entire company
KEY
1. D. Customers are often wrong but they never stop being the customer. Right or wrong they are to be accorded respect and cared for. Focus on the insights their complaint offers.
2. D. Complaining customers alert you to systemic problems before they drive off more customers. Their complaints represent many more customers who may not spend the time to tell you about problems, instead just leaving you for your competitors.
3. C. Your staff deserves and thrive on recognition and appreciation. Take the time to celebrate them collectively and individually. Whether through cards, gifts, surprises, outings and acknowledgements at company functions, let them know how important, valued and appreciated they are to you and the company.
4. E. CRM refers to systems designed to track and cater to each customer’s whims and preferences over a lifetime. CRM is about managing customer relationships over the long haul by attending to their individual needs.
5. B. Complaining customers have several needs. Implicit in their actual complaint is also a need to be heard and their unhappiness acknowledged. Fixing the problem is important. So is letting them know you understand their displeasure and feel for them. One without the other is an incomplete remedy for customer complaints. Don’t forget the emotional component in complaints.
6. B and C. When you solve a problem for a customer you actually build confidence and allegiance. You’ve proven you stand behind your products or service, giving customers a warm and fuzzy feeling of safety and protection. As well, you tap the pulse of the customers. Their complaints and feedback give valuable insight into how well your products are assembled, documented, sold and hold up. Listening to customers tells you a great deal about your company’s products and services (and your competitors’ too) from real life customers. That’s invaluable!
7. D. A Customer Service orientation must transcend the service department. All departments must understand and model good customer service for the company to be considered strong in service. Many problems can be avoided outright by attending to customer service. Why should the customer service department carry the weight of service for the entire company. Don’t operate under the adage “never enough time to do it right but always enough time to do it over.” Get it right at the source, in all departments.
8. D. Make your call center is a shining example of your company’s commitment to its customers. Your center is a visible symbol of your company’s commitment to customer success.
9. D. Customer Care is a philosophy wherein customers are cared for by a company – the entire time they’re customers. Care isn’t just to be administered as a salve for problems. Demonstrate care from the start and your customers will flock to your products and services.
10. D. Customer Service Culture is the infusion of service ideals into every department, from sales, shipping and receiving to legal, human resources and beyond.